top of page
TXP New Web Images (6).png

PRIVACY POLICY

PRIVACY POLICY

 

The Tarot Experience VR Limited (“we”, “us”) provides a downloadable VR app called The Tarot Experience VR and a web based Free Reading (“Service”) where Users can experience the Tarot. This Privacy Policy applies to the Service and the processing of personal data in connection with the provision of the Service.

​

In this Privacy Policy we explain how we process the personal data of the representatives and users of our business partners, customers and potential customers using the Service (“User” or “you”).

This Privacy Policy may be updated from time to time in order to reflect the changes in data processing practices or otherwise.

This Privacy Policy applies to processing of personal data carried out by us as data controller. For clarity, we emphasise that this Privacy Policy does not address and is not applicable to the processing of personal data collected by third parties.

​

OUR CONTACT DETAILS: Our full company details are The Tarot Experience VR Ltd (14397859) PlusX Innovation Hub, Lewes Road, Brighton BN2 4GL, contact@astrolabe-immersive.com

​

1. PERSONAL DATA PROCESSED AND SOURCE OF DATA

​

The personal data collected and processed by us in connection with your registration to and use of the Service can be divided into two general data categories: User Data and Analytics Data.

 

- User Data

User Data is personal data collected directly from you or generated by our Service or us based on your use of the Service. We may collect User Data from our Users in a variety of ways, including, when they register to and use the Service, subscribe to a newsletter or fill out a form on our website.

The personal data collected and processed by us is necessary for our legitimate interest in experience improvement and customer relations, whilst fulfilling our contractual obligations towards our customer and other organizations and you, and for the compliance with our legal obligations.

​

-User Data you give us voluntarily

We may also process other information provided by you voluntarily such as:

  • data on your use of and interaction with the Service (such as experience feedback questions)

  • data you have entered to the Service or generated using it. (This does not include questions input into the Free Reading service or the answers and subsequent email answers generated. None of this information is stored or known by us).

  • information you provide in correspondence with us and other users

 

-Analytics Data

The logging systems used by our Service automatically log certain Analytics Data when you visit our Service. Although we do not normally use Analytics Data to identify you as an individual, you can sometimes be recognised from it, either alone or when combined or linked with User Data. In such situations, Analytics Data can also be considered personal data under applicable laws and we will treat such data as personal data.

We may automatically collect the following Analytics Data when you visit or interact with our Service:

Device Information. We collect the following information relating to the technical device you use when using the Service:

  • device and device identification number, device IMEI

  • country

Usage Information. We collect information on your use of the Service, such as:

  • time spent on the Service

  • interaction with the Service

  • the time and date of your visits to the Service

 

-Cookies

We do not use cookies in order to track your movement around the web, however our website and app may contain API’s from third parties that do

Cookies are small text files sent and saved on your device that allows us to identify visitors of our website and facilitate the use of the website and the Service and to create aggregate information of our visitors. This helps us to improve the Service and better serve our Users. The cookies will not harm your device or files. We use cookies to tailor our website and the Service and the information we provide in accordance with the individual interests of our Users.

The Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent.

A web beacon is a technology that allows identifying readers of websites and emails e.g. for identifying whether an email has been read.

 

2. PURPOSES AND LEGITIMATE GROUNDS FOR PROCESSING OF PERSONAL DATA

 

-Purposes

There are several purposes of the processing of your personal data:

To provide you the Service.

We process your personal data to be able to make the Service available to you and to the entity you are representing.

If you contact our privacy service at contact@astrolabe-immersive.com we will use the information provided by you to answer your questions or solve your complaint.

 

-For our legal obligations

We process data to enable us to administer and fulfil our legal and regulatory obligations. This includes data processed for complying with our financial and accounting obligations and providing information to relevant authorities such as tax authorities.

 

-For claims handling and legal processes

We may process personal data in relation to claims handling, debt collection and legal processes pertaining to the data subject or the company the data subject represents. We may also process data for the prevention of fraud, misuse of our Service and for data, system and network security.

 

-For general communication and marketing

We process your personal data to contact you regarding the Service and to inform you of changes relating to it. Your personal data is also used for the purposes of marketing the Service to the company you are representing.

 

-For quality improvement and trend analysis

We may also process information about your use of our website, the Service and other goods or services we provide or are developing to improve their quality e.g. by analysing any trends in their use. In order to maximise the likelihood that they meet your needs, personal data may be used for things like customer satisfaction surveys. We will do this using only aggregated, non-personally identifiable data.

Legal grounds for processing

 

-We process your personal data primarily to pursue our legitimate interest to run, maintain and develop our business and to create and maintain customer and other business relationships. When choosing to use your data on the basis of our legitimate interests, we weigh our own interests against your right to privacy and e.g. provide you with easy to use opt-out from our marketing communications and rely instead on pseudonymised or anonymised data when possible.

 

-We may also process your personal data in order to comply with legal obligations.

​

3. TRANSFERS TO COUNTRIES OUTSIDE EUROPE

​

We process personal data primarily within the UK.

 

4. RECIPIENTS

​

We only share your personal data within our organisation if and as far as reasonably necessary for the purposes of this Privacy Policy.

We do not share your personal data with third parties outside our organisation unless one of the following circumstances applies:

 

-For the purposes set out in this Privacy Policy and to authorised service providers

To the extent that third parties need access to User Data in order for us to provide the Service, we provide such third parties with your data (such as our authentication service partners, customers for whom we are providing events and experiences and other users). Furthermore, we may provide your personal data to our affiliates or to authorised service providers who perform services for us (including accounting, payment, hosting and advertising partners).

When your personal data is processed by third parties as data processors on behalf of us we take the appropriate contractual and organisational measures to ensure that your data is processed exclusively for the purposes specified in this Privacy Policy and in accordance with all applicable laws and regulations and subject to our instructions and appropriate obligations of confidentiality and security measures.

​

-For legal reasons and legal processes

We may share your personal data with third parties outside our organisation if we have a good-faith belief that access to and use of the personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, crime, security or technical issues; and/or (iii) protect the interests, properties or of Users or the public as far as in accordance with the law. When possible and lawful, we will inform you about such processing.

 

-For other legitimate reasons

If we are involved in a merger, acquisition or asset sale, we may transfer your personal data to the third party involved. However, we will continue to ensure the confidentiality of all personal data. We will give notice to all the Users concerned when the personal data is transferred or become subject to a different privacy policy. 

 

-With your explicit consent

We may share your personal data with third parties outside our organisation when we have your explicit consent to do so. You have the right to withdraw this consent at all times. 

 

5. STORAGE PERIOD

​

We do not store your personal data longer than is legally permitted and necessary for the purposes of this Privacy Policy. The storage period depends on the nature of the information and on the purposes of processing. The maximum period may therefore vary per use.

Most personal data relating to a registered User will be deleted after a period of 60 days has elapsed from cancellation of service. Thereafter, some of the personal data may be stored by us only as long as such processing is required by law or is reasonably necessary for our legal obligations or legitimate interests such as claims handling, bookkeeping, internal reporting, and reconciliation purposes.

We will store Analytics Data of Users that do not have an account with the Service for a period of 12 months.

 

6. YOUR RIGHTS

 

-Right to access

You have the right to access and be informed about your personal data processed by us. We give you the possibility to view certain User Data through your user account on the Service or request a copy of your personal data.

 

-Right to withdraw consent

In case the processing is based on a consent granted by the User, the User may withdraw the consent at any time. Withdrawing a consent may lead to fewer possibilities to use our website and the Service. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

 

-Right to rectify

You have the right to have incorrect or incomplete personal data we have stored about you corrected or completed by contacting us. You can correct or update some of your User Data through your user account on the Service.

 

-Right to deletion

You may also ask us to delete your personal data from our systems. We will comply with such request unless we have a legitimate ground to not delete the data.

 

-Right to object

You may have the right to object to certain use of your personal data if such data are processed for other purposes than necessary for the provision of our website or the Service or for compliance with a legal obligation. If you object to the further processing of your personal data, this may lead to fewer possibilities to use our website and the Service.

 

-Right to restriction of processing

You may request us to restrict processing of personal data for example when your data erasure, rectification or objection requests are pending and/or when we do not have legitimate grounds to process your data. This may however lead to fewer possibilities to use our website and the Service.

 

-Right to data portability

You have the right to receive the personal data you have provided to us yourself in a structured and commonly used format and to independently transmit those data to a third party.

 

-How to use your rights

The abovementioned rights may be used by sending a letter or an e-mail to us on the addresses set out above, including the following information: full name, address, e-mail address and a phone number. We may request the provision of additional information necessary to confirm the identity of the User. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.

 

7. DIRECT MARKETING

​

The User has the right to prohibit us from using the User’s personal data for direct marketing purposes, market research and profiling made for direct marketing purposes by contacting us on the addresses indicated above or by using the unsubscribe possibility offered in connection with any direct marketing messages.

 

8. LODGING A COMPLAINT

​

In case the User considers our processing of personal data to be inconsistent with the applicable data protection laws, a complaint may be lodged with the Information Commissioner’s Office - https://ico.org.uk/.

 

bottom of page